Switch to us
Changing managing agent is easier than you think
Ready for a managing agent that understands your building? We'll visit for free, give you an honest assessment and a fixed-fee quote, and manage the whole handover with your outgoing agent.
What you can expect after switching
- Repairs solved at the source, by the right contractor, first time
- Prompt, clear answers to every email and call
- Service charges explained line by line, with a budget you can plan around
- Up-to-date fire risk assessments and compliance records, ready whenever you need them
- Every contractor's work inspected before the invoice is approved
- Residents who see their reports acted on and feel looked after
How switching works
- 1 Free chat and building visit We talk through your priorities for the building and visit it, completely free of charge.
- 2 Review of your paperwork We review your lease, current management agreement and notice period, and highlight anything that needs consultation.
- 3 A fixed-fee quote You receive a written quote with a fixed annual management fee and a clear schedule of what's included.
- 4 Notice and handover plan The board serves notice and we agree a handover checklist and timetable with your outgoing agent.
- 5 Handover and day one Funds, records and contracts come across, and we start looking after the building, with a first report to the board.
What we collect from your outgoing agent
We take care of all of this, so the directors can stay focused on the building.
Client funds
Service charge and reserve fund balances, with a full reconciliation.
Accounts & arrears
Budgets, year-end accounts, and the arrears ledger with any recovery action in progress.
Leaseholder records
Contact details, leases, correspondence and any outstanding queries or disputes.
Contracts & insurance
Supplier and service contracts, warranties, and buildings insurance documents.
Compliance records
Fire risk assessments, asbestos registers, test certificates and building safety information.
Keys & access
Keys, fobs, codes, plant room access and site information.
Our promises
What you can hold us to
Always there, 24/7
A 24-hour emergency line, answered by our own team on rotation.
A manager who knows your building
Each property manager looks after a limited number of buildings, so they know yours well and give it the time it deserves.
Independent contractors, commission-free
We choose contractors on merit and work commission-free, so every pound of the service charge goes into the building.
Free building visit
Thinking of switching? We'll have a chat and visit the building for free, and the decision stays entirely yours.
Member of The Property Ombudsman
Switching questions
How long does switching take?
Usually the length of your current agent's notice period, often around three months. We use that time to plan the handover, so the service continues seamlessly.
Who can decide to change managing agent?
Whoever appoints the agent under the lease: usually the board of a resident management company or Right to Manage company, or the freeholder. Where a third-party freeholder appoints the agent and leaseholders want a change, Right to Manage may be an option.
Do leaseholders have to be consulted?
A management agreement lasting more than twelve months can be a qualifying long-term agreement, which needs Section 20 consultation if any leaseholder will pay more than £100 a year towards it. We will confirm whether this applies and run the consultation with you where it does.
How do you make sure the handover goes smoothly?
Service charge money is held on trust for the leaseholders, and the RICS Residential Management Code expects outgoing agents to hand over funds and records promptly. We manage the handover for you and keep the directors updated at every stage.
More detail in our guide: How to change your managing agent.
Ready to make the switch?
Tell us about your building and we'll arrange a free building visit and a fixed-fee quote.
Request a quote