Complaints procedure

We want every resident, director and client to feel the building is in good hands. Your feedback helps us improve: tell us when something needs putting right, and we'll resolve it and learn from it.

Stage 1 - Tell us

Contact your property manager, or email complaints@westbridgeblockmanagement.co.uk with "Complaint" in the subject. Tell us your name, the building, what happened and what you would like us to do. We'll acknowledge your complaint within 3 working days and aim to send a full response within 15 working days.

Stage 2 - Review by a director

If you would like our response reviewed, just ask. A director independent of the original handling will review the complaint and send our final response within 15 working days.

Stage 3 - Independent redress

If you would like an independent view after our final response, or once eight weeks have passed since you first complained, you can refer the matter to our independent redress scheme free of charge. We are a member of The Property Ombudsman.

Disputes about the reasonableness of service charges can also be referred to the First-tier Tribunal (Property Chamber) in England, or the Leasehold Valuation Tribunal in Wales.